EnglishPod

Dialog

A: Good afternoon. What can I do for you?

B: I’d like to check in please. I have a reservation under the name Anthony Roberts.

A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve been expecting you… and here is your keycard to the presidential suite.

B: But there must be some mistake; my reservation was for a standard room.

A: Are you sure? Let me double check .

B: Yeah…Here, this is my confirmation number.

A: You’re right Mr. Roberts, there seems to be a mixup, unfortunately we’re overbooked at the moment .

B: So…

A: Not to worry. We’re pleased to offer you a complimentary upgrade.

B: Presidential suite baby!

Key Vocabulary

check in - principle verb, infinitive - register at a hotel or airport

under the name - phrase - name used for the reservation

reservation - common noun, singular - booking

confirmation - common noun, singular - an approval, verification

mix-up - common noun, singular - confusion

complimentary upgrade - phrase - free improvement of quality

overbooked - Adjective - full

Supplementary Vocabulary

check out - verb - pay and leave a hotel

booking - common noun, singular - reservation

concierge - common noun, singular - hotel employee that helps guests

deluxe room - common noun, singular - hotel room, better than standard

receipt - common noun, singular - paper showing payment details