A: Good afternoon. What can I do for you?
B: I’d like to check in please. I have a reservation under the name Anthony Roberts.
A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve been expecting you… and here is your keycard to the presidential suite.
B: But there must be some mistake; my reservation was for a standard room.
A: Are you sure? Let me double check .
B: Yeah…Here, this is my confirmation number.
A: You’re right Mr. Roberts, there seems to be a mixup, unfortunately we’re overbooked at the moment .
A: Not to worry. We’re pleased to offer you a complimentary upgrade.
B: Presidential suite baby!
check in - principle verb, infinitive - register at a hotel or airport
under the name - phrase - name used for the reservation
reservation - common noun, singular - booking
confirmation - common noun, singular - an approval, verification
mix-up - common noun, singular - confusion
complimentary upgrade - phrase - free improvement of quality
overbooked - Adjective - full
check out - verb - pay and leave a hotel
booking - common noun, singular - reservation
concierge - common noun, singular - hotel employee that helps guests
deluxe room - common noun, singular - hotel room, better than standard
receipt - common noun, singular - paper showing payment details